Return Policy

1.To be eligible for a return, your item needs to be unused and in the same condition that you received it.

2. Please keep in mind that all licenses sold by gvgmalls are usually valid for 1 unique PC and one software application. Software compatibility is entirely the responsibility of the customer to check as we are the license seller, hence refunds will not be provided for compatibility of the software.

Refund Policy

1. Gvgmalls.com reserves the right to check the product key for validity within seven calendar days. If the test reveals that the product key has already been activated, gvgmalls.com has the right to refuse payment, since the purchased service has been provided as agreed.

2. As long as the product has not been delivered, cancellation and refund is possible at any time.

3. Customers need to inform us by means of a clear declaration by e-mail at service@gvgmall.com about the decision to cancel the order.

4. Other reasons for return may be faulty products such as invalid or already redeemed game keys. This must be reported to gvgmalls.com within 14 days after receiving the delivery by e-mail to: service@gvgmall.com. Gvgmalls.com may ask customers to provide evidence for reported problems.

5. Refunds will not be issued due to your dissatisfaction with the product or if your computer does not meet the minimum Product requirements. Non-matching banking information is provided. The online security checking system protects our users from online shopping fraud. Incorrect information will result in your orders failure and refusal of further processing.

Please note: NO refunds will be offered if the users did not get the product because of incorrect delivery information provided by them.

Please note: NO refunds will be offered if the users did not get the product because of incorrect delivery information provided by them.

The refund time might vary to the different payments, PS: PayPal money will be back in 1 to 3 business days.

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